FAQ’S

Q: Why are there no prices on the website?

A: Our many years of experience have shown that using a “one size fits all” or “cookie cutter” pricing structure is unfair to our clients. Our pricing is determined by the unique requirements and logistics of each individual event so that our clients are not paying for products or services they don’t want or need.

Q: How do I determine how much electricity is needed for the games I want?

A: The electrical requirements for each game are detailed on the “Equipment Schedule” portion of your “Rental Agreement” and in the description of each game on the website. Please feel free to contact our office and someone from our production staff will be happy to answer any additional questions you may have.

Q: When I receive a quote from Splash Rentals, are there any hidden charges or surprises I need to know about?

A: Absolutely not! That is one game we refuse to play! We would never cheat or trick a client into paying more than the amount quoted. All charges are clearly indicated on our quotes and our invoices without any nasty surprises, and that’s the bottom line.

Q: How far in advance do I need to reserve the games for my event?

A: Due to the unpredictable nature of equipment availability, a good rule of thumb is to reserve the games you want as far in advance as possible by providing us with a deposit equal to 50% of the rental price for each item. This will ensure that the games you want will be available for your event.

Q: How do I know if I need a site inspection prior to the event date?

A: The purpose of a site inspection is to provide answers to any logistical questions and help to avoid potential problems in advance of the event date.

Items of particular importance are:
Location access: Does the facility have loading docks and freight elevators? Will the equipment fit in the elevators and through the doorways? Are there any special security procedures we need to be aware of?

If the event is outside, will the games be set up on grass, asphalt or dirt? How close can we get our truck to the set up area? Are we allowed to drive anchors into the ground?

If you have any questions or concerns involving the logistics of setting up the games, our production department will be happy to schedule a site inspection at a date and time that is convenient for you.

Q: How much time do you need to set up the games?

A: Our goal is to be completed with the set up and “show ready” at least 30 minutes prior to the scheduled start time of the event. You should allow us a minimum of 15 minutes per game, on average, to properly set up each item. If your event starts at 6:00pm and you have 8 games, we need access to the site no later than 3:30pm to ensure that everything will be ready to go by 5:30pm.

Q: Do you own all of the games you offer for rental?

A: Our continued efforts to become your one stop source for interactive entertainment will sometimes require us to utilize other sources for certain games or products that our clients want for their events. You can rest assured that all of the products or services offered by Splash Rentals are guaranteed to meet the highest standards of excellence and quality.

Q: Can I pick up the games and set them up myself?

A: Many of our games require extensive training and a certain level of expertise to set up, operate and breakdown properly. The safety of our clients and their guests is of the highest priority and therefore our company policy, in addition to our insurance regulations, prohibits clients from doing this.

Q: Where did the name Splash Rentals come from?

A: Splash Rentals started in the summer of ’99 by offering a unique and exclusive selection of water related games and products such as the Hydro Broncs, Water Tag, Dunk Tanks, Misting Fans, Aqua Slides plus many others. As we grew into one of the Southeast’s leading interactive entertainment companies, the name has come to represent the quality, creativity and reliability you can count on for all of your interactive game rental needs.

Q: What determines if a game requires an attendant and is this included in the rental price?

A: There are two different factors we use to determine if a particular game requires an attendant. The first is safety. Any game that requires the participant(s) to climb, jump or crawl on the game in order to play the game as designed by the manufacturer requires an attendant. The second is playability. Many games, such as several of the Virtual Reality Simulators and all of the Carnival Games require an attendant to operate and/or provide instruction in order for the participant to experience and receive the true value of the game. Our attendants are trained to operate and supervise the games so that everyone plays the games safely and has a great time.

Q: How much do you charge for delivery?

A: We look at each event individually in order to determine the most cost effective means of travel and/or delivery. The number of miles, current fuel costs, trucks, people, and pieces of equipment, freight, drayage, hotel and per diem costs can all have an impact on the final cost of getting the equipment and people to a particular location.